Privacy Policy

1. Introduction

Welcome to Angel Tours & Travels Pvt. Ltd. ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of the personal data you share with us. This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you visit our website, book packages, or utilize our travel services (flights, visa, insurance, MICE, and hotels).

2. Information We Collect

We collect information that is necessary to arrange and manage your travel bookings, address inquiries, and provide quotes. This includes:

• Personal Identifiers: Name, gender, date of birth, and contact details (email, phone numbers, and physical address).
• Online Inquiry & Contact Forms: Information you submit when contacting us or requesting a travel quote, including your name, email address, phone number, travel dates, preferred destinations, budget, passenger count, and any custom messages or requests.
• Travel Documentation: Passport details, nationality, visa information, and frequent flyer numbers as required by airlines, consulates, and hotel partners.
• Payment Information: Credit/debit card details, bank account info, or billing address (processed securely through PCI-compliant payment gateways).
• Booking Details: Flight preferences, dietary needs, hotel requirements, and travel history.

3. How We Use Your Information

Your information is used solely to provide and improve our travel agency services, including:

• Processing and confirming flight tickets, visa requests, hotel bookings, and tour packages.
• Communicating with you regarding travel alerts, confirmations, updates, or schedule changes.
• Providing customer service and emergency assistance during your journeys.
• Fulfilling legal, statutory, tax, or regulatory obligations under local and international laws.

4. Information Sharing & Third Parties

To process your booking, we must share relevant details with third-party travel suppliers such as airlines, consulates/embassies, hotels, insurance providers, and local transport operators. These partners are strictly authorized to use your personal information only to execute the services requested.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Retention & Security

We implement robust technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure database servers, SSL encryption, and strict access control guidelines.

We retain your data only for as long as necessary to complete your travel requirements or to comply with applicable tax, financial, or statutory regulations.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to out-of-date or incorrect details, or request data deletion (subject to legal or booking retention constraints).

To exercise any of these rights, please contact our privacy desk at operations@angeltravels.co.in.

7. Cookies and Tracking

Our website uses basic cookies to optimize page loading, save user preferences, and analyze general traffic patterns (via Google Analytics). You can disable cookies in your web browser preferences at any time.

8. Changes to this Policy

We reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this policy or our data practices, contact us at:

Angel Tours & Travels Pvt. Ltd.

Vasai Office: Opp. Lake, M.G. Road, Tamtalao, Vasai (West), 401201

Email: operations@angeltravels.co.in

Helpline: +91 8830845202